to help with general and specific hosting issues.
Resellers
Maintaining your hosting plans
These are recommendations for maintaining and supporting your client hosting plans.
Regular Review
Being a new reseller, it's a good idea to visit the WHM and review the bandwidth and webspace usage levels at least once per week. This will allow you to get an understanding of how the accounts are being used and whether any of them are likely to use up all their allocation.
Suspend an Account
For whatever reason, if you need to suspend an account, in the left hand margin of WHM, locate the section 'account functions' and click on 'suspend/unsuspend'. This will allow you to suspend an account which means their website and email will be unavailable to them.
Web hosting is not a business where late payments can be accepted. If you have a client who is unwilling to pay or continuously pays late, suspending their account can be a quick wake up call for them and will help you retrieve your money.
We recommend that you clearly set out your suspension policy in your terms and conditions of use.
Unsuspend an Account
If a hosting plan has been suspended, you can easily unsuspend it from WHM. To do so, find the section headed 'account information' and click on the link to 'list suspended accounts'. From there you can easily unsuspend an account which will then immediately be made available online (if it is still within its permitted bandwidth allocation.
Terminate an Account
If you terminate an account, all the files and folders will be removed from the server and you will not be able to retrieve them. To do so, login to your WHM Control Panel and choose 'terminate an account' from the menu 'account functions'. From there, you can select the account to terminate either by domain name or username. You should see a success message on your screen when complete. Please do not click 'stop' or 'back' in your browser until the process and page have completely finished. Doing so can cause serious harm to your account.
System Messages
System messages may be sent to you from time to time regarding your client plans. These are automated mails that will be sent to the primary email address used when your account was set up.
Plan Status
If a plan status changes you will receive a system message. This will be for changes such as: creation, termination, suspension, reactivation. You can either choose to save these emails in the client file or delete them altogether. They do not hold any new information and are just letting you know the status has changed.
Allocation
For webspace and bandwidth, when a plan reaches 80% of allocation, a system message will be sent to you and copied to the client. When you receive this message, check how far into the month you are. For bandwidth, if you are more than 80% the way through the month, your client will probably need to increase allocation (by upgrading his plan).
Another such notice will be sent when allocation reaches 100%, at which time the system will automatically suspend the client's plan and he will need to increase allocation before the plan is reactivated.
If you need help at any stage, please let us know: Support Options
All content by Poldings Limited
Web Hosting and Web Development since 2001
Select a different knowledgebase section ...
Home | Billing | Databases | Design | Domains | Email | Getting Started | Hosting | Resellers | Resources | Scripts | SEO | Support | Troubleshooting | Tutorials
Read what our customers have to say: Customer Comments