to help with general and specific hosting issues.
Getting Started
Password security
- Creating strong passwords
As a customer of Poldings Web Hosting, you can change your passwords at any time. If you do, make sure the new password offers a good level of security and is difficult to guess.
Using a secure or 'hard to guess' password will decrease the risk of third parties hacking into your personal details. Remember, some hackers use quite sophisticated tools to crack passwords and if yours is insecure it could compromise your account.
Things to avoid ...
- DO NOT use a dictionary word
- DO NOT use family, friend or common names
- DO NOT use sequential letters or numbers (abc, 123)
- DO NOT use the same password for multiple logins
Things to practice ...
- DO use random strings of letters and numbers
- DO use different passwords for different logins
- DO include upper and lower case letters at random
Another important tip is DO NOT write passwords down on pieces of paper.
Password Generator
Some areas of the cPanel Control Panel have a feature to auto generate your password based upon the strength and type that you want to achieve. Whilst this is a great tool to create strong passwords, it does sometimes use characters that should be avoided.
For example, to avoid conflict with system scripts and url strings, we recommend you avoid using any of these characters in your password ...
... if you do, you may find system error message failures when trying to login to certain areas.
Password Checks
In order to help prevent problems with spam and other issues as a direct result of the account password being too weak, we employ silent scripts to notify us of high risk accounts.
All servers are installed with password 'cracking' software which will be used to run a low level check on user passwords. If this software is able to guess/match any passwords we will contact the user (or reseller if applicable) to request that the account password is changed.
It should be noted that our checking procedure is very low level and only matches user passwords that are extremely insecure and therefore easy to crack. Making sure that all passwords are set beyond the most basic possible security should benefit all users and make our servers and individual accounts being more secure.
Please help us to fight fraud by making sure your login details are secure.
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