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Quick file access
Our online FTP tool allows you to access files from any computer and perform entry to medium level ftp and editorial applications. It is not intended as a full-featured ftp tool and may not be 100% Mac compatible.
Login
To start using the online FTP tool, do the following ...
- login to the Billing Centre here: Billing Centre Login
- from the left hand menu, select the option 'Quick Login'
- then follow the link to 'FTP Login'
If you are unable to login it is likely because you have at some time changed the password for your Control Panel. If this is the case then you need to change it back to the default password. Please raise a support ticket if you need us to change the password back to the default one.
Overview of Features and Uses
Once you have logged in you can ...
- password protect directories
- create new files and directories
- copy, move, delete, rename files
- upload and download files
- chmod, zip, search files
- view and edit files
There are many uses of the Remote Access tool and just a few are ...
- access files even when working behind a firewall
- access files from any location and from any computer
- share files with clients and colleagues (brochures, sales material, etc)
- set up unique/individual user access for specific or global directories
Browsing Files
The first time you log in, you will see the contents of the root directory ... if you are one of many users, your administrator may have restricted your access or set your account up to point to your own personal directory. In which case, you will be taken to the root access of your own directory. To go to a subdirectory, simply click on the subdirectory's name that is displayed in the table. You can then move up one level by using the 'up' link.
If you know the name of the subdirectory you want to go to, you can also enter that name directly in the text box on top of the page, and press ENTER. If you don't know the name exactly, click on 
.
A window will pop up, which allows you to browse the FTP server and choose a directory. Double-click on a subdirectory to go to that subdirectory. To go up, double-click on '...'. Once you are in the subdirectory you want to find, click on 'choose'. The subdirectory name will be copied from the popup to the main window.
It can happen that the FTP server returns the list of directories and files in an uncommon format. In this case the software will show you the lines at the bottom of the screen, under the heading 'FTP server's output which is not recognized is shown below'.
Uploading Files
On the Browse screen, click on the Upload button to go to the Upload screen. There is one column on the left to upload files, and one column on the right to upload-and-unzip archives.
Click on the Browse button to specify which file on your computer you want to upload or upload-and-unzip to the FTP server.
Once you are ready to start the upload, click on 
.
The result screen will tell you whether the upload was successful or not. To upload a file, you need write permissions on that directory of the FTP server. This can be set by the Administrator or whoever has default access permission. Please note that the file should not be too large because the execution time of the script is limited to 30 seconds. How large a file you can upload in 30 seconds depends on the speed of your Internet connection.
Downloading and Unzipping
To download a file, simply click on its filename.
To zip-and-download files and directories, select them on the Browse screen and click on Download. The directories and their contents will be combined and zipped. A popup window will ask you where you would like to save the Zip file on your computer.
Please note that if the files are too big, the script will timeout and you won't be able to download anything. If this happens, try again with less directories or fewer files and omit those which contain big files.
You can also zip files and email them in attachment, or save them on the FTP server. On the Browse screen, select the directories and files and click on Zip.
Edit Text
On the Browse screen, click on the Edit link on the same line as the filename.
Edit the text and press 
to save the changes (you'll need write permissions).
To edit HTML using the What-You-See-Is-What-You-Get (WYSIWYG) form, you will need Internet Explorer version 5.5 or higher. If you use IE5.5+ then a link will appear on the top right of the screen, where you can choose which text area you would like to use: a plain textarea or the WYSIWYG one. Please note that by changing the text area type the latest changes made to the text will be saved.
Copy, Move, Delete
elect some files or directories and click on the Copy, Move or Delete button. If you copy or move, then choose the target directory. This can be different for each directory or file that you selected. To set all target directories to the same value, enter the target directory in the top text box and click on the button 'Set all target directories'.
If you don't know the exact name of the target directory, click on . A window will pop up, which allows you to browse the FTP server and choose a directory. Double-click on a subdirectory to go to that subdirectory. To go up, double-click on '...'. Once you are in the subdirectory you want, click on Choose. The subdirectory name will be copied from the popup to the main window.
To copy or move files to a second FTP server, enter the FTP server name, username and password on top. You need write permissions to be able to copy or move files to a directory.
Once you are ready, click on .
The result screen will tell you whether the action was successful. If the files were too big, the script will run for 30 seconds until the timeout is reached.
CHMOD Permissions
Select directories or files and click on CHMOD on the Browse screen. The next screen show the current permissions; select or deselect the checkboxes which represent a permission.
Click on .
Note that for the moment directories are not CHMODed recursively - subdirectories and files will remain unaffected.
Multiple Users
For client on our Advanced Hosting Plans, you can create multiple user profiles for friends, colleagues and clients to access restricted areas and directories. By creating a new FTP user from your website Control Panel, you can create user-specific directories. In this way, other users can safely access only the files they are permitted to access.
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Web Hosting and Web Development since 2001
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