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Billing
Late payment reminders
If payment is not received by the due date we will send the first reminder on the due date and then send another 3 days after. These reminders will be sent by email to the main Billing Centre contact. If payment is still not received, the service will be suspended. Once an account has been suspended you can still make payment to reactivate it which will then reactivate your service.
If a service continues to go unpaid, it will be scheduled for removal from the system at our discretion. Once an account has been removed from the system we are unable to recover it and you will lose all related information.
Please note that if you are making a late payment for a domain renewal you run the risk of losing your domain or paying excessive fees to have it renewed.
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